1. What we keep
- Account information: your name, mobile number, email (if you give one), age, sex, date of birth (if you give it) and your Health ID. If you sign in with Google, your name and email from Google.
- Health information: the medicines you add, their schedules, and whether each dose was taken, skipped or missed; and, only if you give them, your blood group, height and weight (with the BMI worked out from them), and whether you have any allergy.
- Device information: your phone's notification token, the device name and the app version, so reminders can be sent.
- Security information: the IP address and browser type at sign-in, so suspicious access can be caught.
- Which version of the terms and the privacy policy you agreed to, and when.
2. Why we use it
- To sign you in and keep your account secure.
- To send reminders when your medicines are due and show your record of taking them.
- To find your account by your Health ID when you ask for help.
- To find and fix faults in the service.
We do not sell your information, use it for advertising, or send it to any outside analytics service.
3. Who it is shared with
Running the service takes the help of a few companies. Each gets only the information that its job needs:
- SMS provider (BulkSMSBD): your mobile number and the code, to send a verification code.
- Google: for signing in, if you sign in with Google; and Google's notification service (Firebase Cloud Messaging), to deliver reminders to the app. A reminder contains the medicine's name, so the notification passes through this service.
- Server and database providers: where our servers and database run. They store the information but do not use it for their own purposes.
- Your program's doctor: if you join a program that includes a doctor and agree to share your progress, the registered doctor assigned to you sees your check-in answers, streaks and kit for that program, and your name, age, sex and Health ID. They do not see your medicines, your other programs or your family's profiles. Every time they open your progress it is recorded. You can stop sharing at any time on the program's page.
- WhatsApp: if you choose to message the clinic on WhatsApp, or a doctor continues a conversation with you there, the chat happens on WhatsApp under its own terms. It always goes through the ParibarikDoctor clinic account; no doctor's personal number is ever given to you or yours to them. Using WhatsApp is your choice.
If the law requires it, we may have to give information to the proper authorities.
4. How we protect it
Your information is kept under our database provider's storage-level encryption (encryption at rest), and everything between your phone or browser and our server is encrypted with TLS. Individual columns are not encrypted separately, because that would make it impossible to search by a medicine's name.
Your sign-in is kept in the browser only in secure cookies that no script on the page can read. We store verification codes and sign-in tokens hashed, not as they are. Staff can see information only when their work needs it, and every administrative change is recorded.
5. Cookies
We use only the cookies needed to keep you signed in and to remember the language you chose. There are no advertising or tracking cookies.
6. How long we keep it
Your information is kept while your account is open. When you delete your account, sign-in stops at once, your mobile number and email are freed for a new account, and after 30 days all your personal information is permanently deleted. Records of administrative actions may be kept without your name or identity, for security and legal reasons.
7. Your rights
- See and correct your own information on your profile page.
- Turn reminders off, and turn news and updates off, separately.
- Delete your account at any time — here is how.
- Ask for a copy of the information we hold about you.
8. Children's information
Information about anyone under 18 is kept from their parent's or guardian's account, and with their consent.
9. If this policy changes
If it changes in a significant way, the new version will be published on this page with its date, and we record who agreed to which version.
10. Contact
For questions about privacy, to ask for a copy of your information, or to complain, write to: support@paribarikdoctor.com